Service delivery policy
Last updated
GehnaLab is an online service run by GehnaLab (sole proprietorship of Shubham Gautam), 60 Gyan Vihar, Ajmer, Rajasthan, India. Everything we sell is delivered digitally inside your GehnaLab account. We do not ship any physical goods.
1. What you receive
When you pay, you receive credits in your account. You spend credits to create images, which you can view and download in the app at gehnalab.com.
2. Delivery of credits
Credits are added to your account as soon as Zoho Payments confirms your payment, usually within a minute. A tax invoice is available in the app. If credits have not appeared within 30 minutes of a successful payment, write to ishubham2101@gmail.com with your payment reference and we will add them or refund you.
3. Delivery of images
Images are delivered in your account’s library, and we notify you in the app when they are ready. Typical times:
- Cleanup images
- Usually under 2 minutes.
- A Look (catalogue or on-model set)
- Usually 2 to 10 minutes.
- Busy periods
- Up to a few hours. We will show the job as still in progress.
- Bulk orders
- As agreed in writing for each order.
These are estimates, not guarantees. If a job fails, the credits are returned automatically, as set out in our Refund & cancellation policy.
4. Format and access
Images are delivered as high-resolution image files (JPEG, PNG or WebP) with embedded provenance information (C2PA content credentials) and, where required, an AI label. You can download them as often as you like while your account is open. Please keep your own copies.
5. No physical shipping
We do not ship, courier or post anything. There are no shipping charges and no delivery address is needed. Your jewellery stays with you; you only upload photos of it.
6. Problems with delivery
Write to ishubham2101@gmail.com or call +91 99507 46862 (WhatsApp) (Monday to Saturday, 10:00 to 19:00 IST). For unresolved issues, see Grievance redressal.